Customers' Testimonials
What Your Neighbors Say About Us:
We had an excellent experience and we we're taken very good care of. That's why we always choose Mid Cities for maintenance and repairs.
M Moore – of Keller – May 2020We've been with MCA&H for several, several years. Highest quality professionals employed. Great flexibility with scheduling and always on time. Their communication with clients speaks volumes to their level of professionalism. We rate them !!
L. Feris – of Euless – November 2019
The technician was very good and did a great job. Thank you.
J. Skelton – of Bedford – November 2019
Did our technician arrive when expected?
Yes
Was the job completed to your satisfaction and expectations?
Did our technician adequately communicate the services performed, the associated charges and as answer all your questions?
Was our Technician courteous and did he treat your home with respect?
Did our technician clean up the work area properly?
Was our office staff helpful and courteous?
Please rate your overall experience with Mid-Cities Air Conditioning and Heating
What is the chance that you would recommend Mid-Cities Air Conditioning and Heating to a friend or relative?
Comments:
Chris C. of Keller – July 2019
I just want to compliment Jonathan Hamill with outstanding customer service. I asked him multiple questions and he politely and professionally answered all my questions (tonnage, new A/C costs, return ducts, freon types, capacitors, cleaning etc.) . It is rare to see this level of customer service in any industry. I will recommend him as a service tech to my friends and family. He is also a veteran so I appreciate his service to our country. Mid Cities was easy to get hold of on Sunday and schedule my early appointment on Monday. I appreciate that as well.
Very happy with your service this morning. Thank you for coming to my need so quickly. Your service man was very helpful , knowledge, and professional . Will call your company again in the future.
W. Boswell – of Watauga – July 2019
Did our technician arrive when expected?
Yes
Was the job completed to your satisfaction and expectations?
Did our technician adequately communicate the services performed, the associated charges and as answer all your questions?
Was our Technician courteous and did he treat your home with respect?
Did our technician clean up the work area properly?
Was our office staff helpful and courteous?
Please rate your overall experience with Mid-Cities Air Conditioning and Heating
What is the chance that you would recommend Mid-Cities Air Conditioning and Heating to a friend or relative?
Comments:
Mario V. of Fort Worth – June 2019
We have used Midcities AC three times now in the past 5 years and we will continue to do business them and happily recommend anyone to use their services as well. Our AC unit was leaking water and we called to have someone come check it out. The dispatcher was able to get a tech out the same day. The tech Jonathan was very professional, knowledgeable and helped diagnose the issue. One of the worst issues for a homeowner is for your AC to go out in the middle of summer in Texas but Midcities AC takes care of you like you're their family. Thank ya'll for helping us keep cool!!!
Did our technician arrive when expected?
Yes
Was the job completed to your satisfaction and expectations?
Did our technician adequately communicate the services performed, the associated charges and as answer all your questions?
Was our Technician courteous and did he treat your home with respect?
Did our technician clean up the work area properly?
Was our office staff helpful and courteous?
Please rate your overall experience with Mid-Cities Air Conditioning and Heating
What is the chance that you would recommend Mid-Cities Air Conditioning and Heating to a friend or relative?
Sam M. of Keller – March 2019
Please let the owners of the business know what a great employee you have in Jonathan Hamill. He was very punctual today, and patiently explained and demonstrated the system’s operation for us . It is rare these days to find a technician that is enthusiastic about his job, but Jonathan certainly is. When we need service in the future , we would like to have Jonathan be that person. We will certainly recommend him to others. Thank you
R. Martin of Grapevine - October, 2018
I thought Juan and his associate were very professional. They had to overcome very hot conditions in my attic to perform the work. They were efficient, neat and courteous.
R. Olson of Euless TX - July, 2018
Was the job completed to your satisfaction and expectations?
Did our technician adequately communicate the services performed, the associated charges and as answer all your questions?
Was our Technician courteous and did he treat your home with respect?
Did our technician clean up the work area properly?
Was our office staff helpful and courteous?
Please rate your overall experience with Mid-Cities Air Conditioning and Heating
What is the chance that you would recommend Mid-Cities Air Conditioning and Heating to a friend or relative?
G. Yuen of Euless TX - July, 2018
The best I have ever had.
M. Mantooth of North Richland Hills - Dec 2017
I wanted to let you know of the results of the 1st summer with the new AC units y'all installed last spring. I calculate our AC usage by averaging the winter kw-hr use then subtracting that value from our summer usage to get a kw-hr for AC then dividing that by the NWS reported cooling degree days. Below are the season results since 2009.
In summary, we averaged 2.16 kw-hr per cdd 2009-16 but this year that value dropped to ~1.4, or more than 30% reduced energy use, We used 2000 kw-hr less this last summer than our best previous summer since 2009.
Thanks again for you great service.
J. Pellet of Arlington - Nov 2017
Disabled vet who needed a replacement A/C unit in 2014. Nick Sims initially installed new unit & set-up renewal agreement. Technician Jonathan Hamill has been following up on service. Special thanks to Office Manager (Kayla), also Tiffany who schedules first response time. This team of experts is so vital to us as I have multiple health issues. We are very fortunate to have the friendship, knowledge & experience of these truly remarkable people. Thanks for allowing me to share. Just an awesome company!!
Isaac Miles of Bedford TX - Nov 2017
Always have received great service from this company and we've been using them for about ten years. Last summer our a/c unit broke and the technician noticed that the broken unit was still barely under warranty with the manufacturer. Mid-Cities filed all the paperwork and got us a new unit under the warranty. The technicians have always been courteous and knowledgeable and are careful to clean up after any work they perform. Highly recommend this local business.
C. Eberhardt of Colleyville TX - Aug 2017
Jonathan showed up on time and clean! Diagnosed the problem quickly and repaired it quickly. He also did a freon check for me. Very happy and reasonably priced. Surprised at how quickly Mid-Cities A/C was able to get to me given this is peak season for a/c problems. They definitely have my future business!
G. Stubbs – of North Richland Hills - Aug 2017
Nick came to my rescue so quickly! The air handler was not connected to the primary drain and he fixed it quickly as well! Super man! Thank you so much as the unit is in the attic!!!!!
J. Schuman of Keller TX – July 2017
Nick came out to our home on a Saturday and fixed us right up. I was so lucky that the previous owner of our home had Mid Cities AC install the unit and it was still under warranty; so i didn’t have to pay a dime. Talk about a blessing.
M. Dumas of Fort Worth – July 2017
Very pleased with the prompt service we received from Mid-Cities. The tech was very professional. He took the time to show me where the problems were with our system what really needed to be done and answered all of my questions. We received a full service and they will come back in the fall to service our heat system. We purchased The Comfort Club Agreement and received the discount on the needed parts. Mid-Cities will be our air conditioning and heating company for years to come. Thanks for a job well done!
D. Adams of Fort Worth TX - June, 2017
Awesome service! Thank You. Daniel was very Professional and good work. We plan to keep your number on file!
T. Carter of Keller TX - June, 2017
This was a prepaid service call to check on the status of our system. The technician was very efficient and courteous.
David R. of Keller TX - April, 2017
Daniel, Jonathan and Juan were professional and outstanding!
M. Watts of Keller TX - April, 2017
Jonathan always does a good, professional job, as have all the Mid-Cities Air Conditioning employees we have encountered over more than a decade of service.
Dean H. of Keller TX - April, 2017
Service was great!
John S. of Euless TX - April, 2017
Top notch people!
Jeff & Lola S. of Grapevine TX - March, 2017
Jonathan has been to our house for a couple separate issues and has been very professional and knowledgeable. The job was always fixed the first time. Thank you.
Craig C. of Grapevine TX - March, 2017
Jonathan was very thorough. Did a great Job in the attic and I felt very confident that this was not a rush job and it was all done properly. Good experience.
John S. of Bedford TX - March, 2017
My new heating and a/c system was installed today and I could not be happier! Your tech, Jonathan, came to my home, checked out my old system, explained to me what was needed, gave me 4 options and explained each in depth. He was very informative but not push. He was courteous and very professional. He had my new system installed within 3 days of the initial visit and that was during the Holiday season! It seems that great customer service is a dying art but your man proved that there are still knowledgeable people out there that take pride in what they do. I will be signing up for your maintenance program in order to protect my investment in my home. Jonathan has earned you a lifelong customer!
B. Adams of Bedford TX - Jan, 2017
The team very quickly identified the area of concern and worked in parallel to fix the problem and charge the unit so that the house began to cool as soon as possible.
C. Eberhardt of Colleyville TX - Oct 2016
Juan and Jonathan were very careful and did an excellent job. They inspired confidence in their abilities and left the house clean.
T. Berg of North Richland Hills TX - Oct 2016
Nick arrived on time, was helpful, explained everything fully demonstrating his wealth of knowledge for the job. Great Job!
J. Underwood of Richland Hills TX - Oct 2016
Jonathan Hamill was just outstanding. He took the time to explain what he was doing and the cost. A very nice person.
K. Kerkering of Colleyville TX - July 2016
The service personnel and office staff have been great to deal with. Always courteous, professional and helpful. It is always a pleasure to do business with Mid-Cities Air.
C. Kadlec of North Richland Hills TX - April 2016
This was my first time using Mid Cities Air Conditioning and I will never try anyone else again. I had the best experience. Tech Jonathan came out within the hour. Found and fixed the problem immediately! Great service! Thank you!
G. Headlee of Bedford TX - March 2016
We called Mid-Cites A/C to come check out issues with our A/C. Nick was our technician and he was very professional, knowledgeable and courteous. Nick explained everything to where I could understand what was going on. We will never call any other A/C company again!
D. Goldstein of Bedford TX - March 2016
This company was outstanding. Very courteous and respectful from the initial phone call to the end of the service I needed. The technician Nick was very knowledgeable and explained everything he was doing ad the cost. Would recommend this company to anyone.
D. Grierson of Richland Hills TX - January 2016
Outstanding service! Loved the gift box - thank you!
C. Chang of Bedford TX - January 2016
The servicemen were very professional, work was done quickly & they were informative.
E. Manzano of Keller TX - December 2015
As usual everything was awesome. Jonathan was excellent and we will continue to recommend you to everyone we know!
M. Gomez of Bedford TX - November, 2015
Nick had me show him what area I was vacuuming around the unit when I heard the pop and all went dark and silent in the attic (where the furnace is located). He immediately said it likely jarred a wire in the unit. He pulled the sides down and opened the box and showed me exactly what happened. He said he could fix the problem and in just a few minutes. And he did! Nick has always been able to immediately identify problems I have experienced. His expertise as well as his total honesty gives me peace of mind.
C. McNair of Euless TX - November 2015
The technician (Daniel?) was professional, friendly and knowledgeable. Mid-Cities staff has been great and we will continue doing business with them.
C. Aldi of Grapevine TX - November 2015
Daniel is an exceptional technician. He is always courteous and very knowledgeable about my unit. Daniel always explains everything in language that I can understand. Great job!!
D. Henry of North Richland Hills TX - November 2015
Very courteous and professional.
D. Martin of Bedford TX - November 2015
Technician was knowledgeable and professional. Completed the service in a very short time to my full satisfaction.
D. Revels of Keller TX - November 2015
As usual everything was awesome. Jonathan was excellent and we will continue to recommend you to everyone we know!
M. Gomez of Bedford TX - November 2015
Jonathan was on time, courteous and friendly. He provided a detailed list of what he checked and verified that the heating system is in working order.
C. Kadlec of North Richland Hills TX - November 2015
Went straight to the point. Didn't try to sell things I didn't need. He was great.
X. Lee of Roanoke, Texas - September 2015
I am convinced. There is nobody better in the business in DFW... PERIOD!
L. Costa of Watauga TX - August 2015
I love Mid-Cities Air's Penny (dispatch) and Daniel Perron (technician) for your amazing efficiency and professionalism. I told my wife that I fully expected that earliest service time would be on Saturday or even Monday. I was WAY WRONG!! I had the failed capacitor replaced within 45 minutes of the technician's arrival this morning! In addition, there was a service cancellation which allowed Penny to accelerate our service time which was an added PLUS! Mid-Cities Air will always, always be our HVAC vendor of choice!! You are my hero!!
J. Rhodes of Hurst TX - August 2015
Nick Sims did an awesome job at our home.
G. Richardson of Fort Worth TX - August 2015
This is our first time using Mid-Cities Air for our home. After we called them they arrived right on time and went to work on our AC system. They determined that the old one needed to be replaced (excessive Freon Leak). We were very impressed with Nick who supervised the installation of the new system which took only a few hours. After the installation, Nick stayed and made sure that we knew how to operate everything. He was very knowledgeable and friendly. We will recommend Mid-Cities AC to our family and friends in the future.
L. Plymale of North Richland Hills TX - August 2015
Well done!
J. Kingsley of Hurst TX - August 2015
I wanted to let you know how much I appreciate the way you and your people supported me recently. I wish I could say such customer concern and sincere integrity were things I had witnessed far more in business than I have. Please let Nick and the rest of your team know I am impressed with their sincerity and help, and will make even more effort to refer people to you. Thanks again.
W. Barnhouse of Fort Worth TX - August 2015
Great service and excellent help in understanding the products.
S. Muff of Keller TX - August, 2015
Thanks so much for the great help! Dylan is MY HERO!! He's very nice and hospitable! He deserves a RAISE! He's also a great teacher!
J. Rhodes of Hurst TX - August 2015
Mid-Cities Heat and A/C provides great service. They have been servicing my furnace and A/C for 7 years. It is nice to see the same techs again, they know my furnace and A/C. Nick is so wonderful. He really cars about his customers... Thank you Nick, and the Mid-Cities team for always taking care of me!!
T. Cichon, Bedford TX - August 2015
Nick was very polite and very knowledgeable. He arrived on time and managed the installation very efficiently. Afterwards, he stayed around until he was completely sure that we understood the operation of the new system. We are very happy with the new system and glad Nick was the person in charge of the installation.
L. Plymale of North Richland Hills TX - August 2015
He was very polite and prompt, told me what was needed to be done and the condition of our unit, and what I could do to prolong its life. Helped us locate the inside unit in the attic, took out our filter and explained the time-span to change filters and the benefits!! Was very nice and helpful!!
J. Ernst of Colleyville TX - August 2015
Part we needed was not on his truck, he called the owner and told us they were looking for it on their other truck, otherwise it would be Monday. They had it on the other truck and sent somebody out to install it.
W. Shealey of Watauga TX - August 2015
A friend of mine referred me to Mid Cities Air Conditioning and Heating six years ago when I needed a new unit installed. I have continued to use Mid Cities Air Conditioning and Heating this past six years whenever I have needed service. My most recent experience was yesterday, July 27th 2015. Bill was the Service man and he arrived promptly, explained everything to me, made the repairs and even cleaned my outside unit to make sure it would cool down my house faster. I would highly recommend them if you need service.
A. Gassmann of Euless TX - July 2015
Service tech, Daniel, was excellent. He was to the point, fast, courteous. He arrived at my home before I could finish tying my shoelaces. I truly appreciate the courtesy and service from Mid-Cities AC.
T. Heid of Fort Worth TX - July 2015
I always ask for Daniel. He is one of the nicest and most courteous young men I have met in a long time. He is very knowledgeable and always tries to give me the best prices possible. He is a wonderful technician.
D. Henry of North Richland Hills TX - July 2015
Everyone did a wonderful job installing our new A/C and heater, they worked hard in the heat of summer up in our attic. Very happy customers, our house is cool again. Thank you.
C. Copus of North Richland Hills TX - June 2015
Always polite courteous understanding and eager to get problem corrected.
S. Mott of Grapevine TX - June 2015
I found Nick Sims to be a very professional thoughtful customer service oriented technician. It is a delight & pleasure to have such a person in my home, as young men of this caliber are very hard to come by now a days. Thanks Nick Sims.
I. Miles of Bedford TX - June 2015
I really don't have anything to compare my experience to since this is my first time dealing with a/c issues. Everything went smoothly and I was happy that the a/c was fixed so quickly. I couldn't go another night without a/c. Thanks!
V. Miner of Bedford TX - June 2015
Your customer service people are great!
C. Calta of Euless TX - June 2015
Very courteous, prompt and accommodating... Would definitely request Wesley again.
V. Drews of Colleyville TX - May 2015
Daniel has serviced our a/c for several years. He's always kind, plus very knowledgeable.
D. Martin of Bedford TX - May 2015
I look forward to him coming to my house each time. Very friendly, professional, and I totally feel comfortable with him in my home.
J. Jenkins of North Richland Hills TX - May 2015
Nick came out today to service our air conditioner. On time, knowledgeable, patient, and thorough. Appreciated his professionalism and customer attitude.
T. Carter of Grapevine TX - May 2015
Keep up the good work with the awesome technicians.
M. Olson of Hurst TX - May 2015
Daniel was great. He asked me about the problem, I told him. He had an idea of what the problem was, did some testing (his thoughts were confirmed) and explained the cost (and what we weren't being charged for - no service charge because they had been there within 30 days for our regular service and 10% discount because of the service package). the fix was quick and reasonably priced. Daniel was very professional.
L. Salas of Richland Hills TX - May 2015
Great service!
V. Drews of Colleyville TX - May 2015
I have been using Mid-Cities Air Conditioning now for two years and have always found them to be efficient, punctual and friendly. I would recommend them every time.
T.Finley of Euless TX - May 2015
I was very impressed with Nick and his professionalism. He explained everything to me and fixed it very quickly but was also very thorough. Thank you so much!
H. Meredith of North Richland Hills TX - May 2015
Was able to do the routine service on our new unit and was able to inspect the other unit that we have for service for the Summer coming up. Very nice and helpful!
S. Muff of Keller TX - May 2015
Wes was very kind and considerate.
D. Martin of Bedford TX - April 2015
The technician was courteous and knowledgeable. Arrived promptly and went right to work. This is an excellent company.
S. Nichols of Hurst TX - April 2015
Daniel is a wonderful, knowledgeable and courteous young man. I always ask for him. His trainee, Dylan was also very nice. The receptionist, Michaela, was absolutely great and worked with me when I had an unexpected emergency!!!
D. Henry of North Richland Hills TX - April 2015
Very Happy with your service. We will definitely call you guys if we have any other AC needs.
C. Raph of Haltom City TX - April 2015
Extremely polite as well as friendly. He explained how the outdoor unit did not have a lot of dirt etc. and likely its location protected it from a goo portion of wind. He added, this was good. He also explained that everything with the components in the attic were in good condition. Since the first time Mid-Cities serviced my air conditioning system, I have had total confidence in the company's integrity and professional abilities in properly assessing the condition of my AC system. It is so comforting o know I can trust Mid-Cities. Thank you.
C. McNair of Euless TX - April 2015
I appreciated the fact that they completed the job within the time they said they would, were polite, clean and courteous. There were absolutely no issues.
T. Dahl of Keller TX - April 2015
Nick always does an excellent, efficient job with our spring and fall tune-ups.
D. Hinen of Bedford TX - April 2015
Explained what will be needed to keep the unit in top running condition over the next 5 years.
L. Dixon of Bedford TX - April 2015
Nick, once again, did a great job in checking out our AC unit, for the beginning of the season. He cleaned the outside AC fins, so the unit would operate with less work.
P. Anderson of Bedford TX - March 2015
Nick Sims is always professional, polite, & extremely helpful. Today Nick was training another technician so his awareness & attention to detail was exceptional, explaining in sequence step by step what was being done.
I. Miles of Bedford TX - March 2015
Wes was Awesome!!! Very Friendly and knowledgeable.
M. Gomez of Bedford TX - March 2015
Nick took the extra time to fully explain the system, and how it works, that we had installed last year. Daniel explained it to us at the time of install, but I'm sure I forgot the specifics. Thanks for your prompt service and reaction to my call.
P. Anderson of Bedford TX - March 2015
Appointments can be made 24/7 with our automated scheduler or online calendar!
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