Customers' Testimonials

What Your Neighbors Say About Us:

We have called Mid-Cities AC & Heating for the past 15 years whenever we have problems. Doing this has helped us to maintain all our service and installation records at one site. They are consistently faithful in providing quality service.
Anne in Colleyville TX - August 31, 2012

Nick was very polite and courteous. It was an extremely hot and very busy day for him so he didn't make it to my house during the allotted time, but he doubled the coupon I had for the service call fee, which was an unexpected surprise! Yay....I love saving $$$. I need to replace my old "antique" unit very soon and will definitely be calling Nick at Mid-Cities Air to do the installation. Thank you for great customer service!
Kim in Watauga TX - August 20, 2012

Nick is very professional and does not waste time. He quickly assessed the problem and took the steps to remedy it. He also explained to me what he did and how steps I can take to try to prevent this blockage in the future. He also provided me with a copy of the Residential Comfort Club Agreement, a service offered by Mid-Cities which I am going to take advantage of within the next few days. I also believe Nick is completely trustworthy and being able to believe and trust someone who has knowledge and skills I do not have is the most important factor for me when doing any type of business.
Cheryl in Euless TX - August 6, 2012

I apologize to Ricardo for having not done this immediately after his service in the spring of this year, but things got in the way. Today I have time to and I just want to say that both Nick Sims, who came out today, and Ricardo, who came out this past spring were great! I may have told Ricardo, but I didn't tell Nick that I am actually a mechanical engineer. So I kind of know who is pulling my leg and who is not on these sorts of things. Both men were personable, professional, courteous and spoke of the situation to me in a manner that was like they were my friend. I didn't feel like I was being sold bs or that they were speaking down to me. They both are good people. In addition, your phone staff is top notch (regular and off-hours).
Paul in Keller TX - August 4, 2012

Absolutely loved the work! Fast, Friendly, and Excellent work! Thanks!
Victoria in Keller TX - August 1, 2012

Mr. Sims was courteous and professional. Office staff was as well. I called based on a reference and will continue to refer Mid Cities myself. Thanks for your prompt and professional assistance!
Amanda in Fort Worth TX

The Technician was thorough and investigated the entire outside unit. He found that the outside unit was good, but the breaker box had a short. He made the repair and explained everything to me. This was my second A/C company to come out, the 1st one from MES A/C and heating came out and 10 minutes later said that I needed an entire new replacement system. He said the condenser was grounded and leaking and the blower fan was going out. Well he never did open up the heater part to see the blower fan? I am so glad that I went with this company and this Tech was great.
Curtis in Bedford TX

Love the phone greeting. Nick and John were great at showing me what was broken and Terry did a great job installing.
Randy in Bedford TX

Bill Luker provided the service and did an outstanding job. He has performed the spring and fall system checkups in the past and has always communicated to me the condition of the system, both good and bad. He always thoroughly explains to me what and why some item needs attention. He never pressures me into doing some work that may not be needed. I now have total confidence in his abilities and honesty and now ask if Bill is available to perform the service.
Randall in Euless TX

I just finished a first time service call for one of our A/C units with Mid-Cities Air Conditioning and Heating. I was very please. Bill Luker was very professional in diagnosing and fixing our problem. The unit we have is 16 years old and we also discussed replacing it. The quote I recived was less than I expected. I know at some point I will have to replace the unit and I plan on using Mid-Cities. I plan to use Mid-Cities for all my A/C and heating needs.
Jim in Bedford TX

Dear Owner, Manager, Receptionist, Servicman, etc.,
This letter is to simply say THANK YOU for the outstanding way you handled my service call earlier this week. Having had my system inspected very recently, I was very disappointed that it quit cooling. The receptionist listened and was very anxious to help out. She even offered to try to get a tech out that night. The technician she sent the next day was very patient and understanding; completely willing to listen to me tell him my bad experiences with A/C techs and auto mechanics. He patiently explained the problem to me, and went back over what the original tech had told me. Never again wil I "wonder" if I am being fed a line about my A/C. I completely trust the company and what the techs might tell me in the future. Thank you also for "honoring" my last service call even though the two week period was up.
With appreciation,
Joy in Hurst TX

I woke up at 5:00 am to realize my air was not working. I did not call the two companies I had used in the past, simply due to their customer service. With both of them, I was made to feel I was an inconvenience to them with my erratic schedule; also they did not wear a uniform. I first went to your website, and liked how easy it was to navigate and the coupon was nice too. Then I called. The young lady took all my info and confirmed it and was very pleasant. She called me later to let me know that someone was minutes away (20-30) and that was nice too. Greg D. showed up, groomed, in a uniform and introduced himself in a professional manner. That meant a lot to me. I work in the service industry as well-I am a hairdresser in a very nice salon in Grapevine. Greg quickly figured out the problem, quoted clearly the total cost and made the repair. We chatted a bit afterward and he was pleasant and professional. All in all I am very happy and impressed.
Thank you,
Jack in North Richland Hills TX

Rafael was very professional and an excellent asset to your company! I was very pleased with his service and explanations of the problem with our air conditioner. He was a great help!
Jennifer in Watauga TX

Quick turnover from initiation of telephone call to schedule an appointment to time of service. Within 30 minutes of making the telephone call, you called to say a technician was in our area. Technician was courteous, took his time, did not feel rushed. I felt we were treated with dignity and respect. Your company really made an impression on us and we look forward to using your company in the future.
Gretchen in Keller TX

I wanted to thank you guys for your quick response and your wonderful service. This was the first time we had ever used your company. Last week was the coldest week of the season so far. We needed the heater fixed ASAP. We contacted you guys and a service rep was sent the same day within hours. When the young man came, he was very friendly and quick. He was in and out of here within the hour. Needless to say, I was completely impressed. I will definitely use you guys the next time we have an issue and am more than willing to refer you to friends and family! : )
Thanks again,
Melissa in Fort Worth TX

This is the first time I've used Mid-Cities and I am so impressed with your service. On the hottest day of the year. I was able to get a same day appointment when my AC went out. Then I got a call that the technician could come out early. Within 3 hours of calling Mid-Cities, my AC was fixed. That's unheard of. I'll definitely be calling you guys to get an estimate on replacing my old units in the fall.
Thanks!
Adrianne in Grapevine TX

Our AC went out late last night, and living in Texas unfortunately means that our house got extremely hot in no time flat. I called Mid-Cities at 9:30am this morning (on a Sunday) and the service mangaer Bill Luker was at my house within 40 minutes. Bill immediately found the problem and fixed it within 25 minutes. He explained everything to us and checked over the rest of the system just to ensure there were no other issues that may arise soon. I am so happy to be sitting here writing this testimonial at a wonderful 72 degrees!!
Thank you so much Bill and Mid-Cities!!
Laura in Fort Worth TX
(Mid-Cities customer for life!)

My first dealings with your company and was pleased from first conversation with Kristynn to final service call with Terry. Found your business with an internet search. Your website was key to me calling. Liked the fact I was able to see who I was going to be dealing with and info about your company. Called late morning 05/07/09. Kristynn was great in working through time technician could come out. Terry arrived when promised and was professional and courteous. Impressed that received same day service being I was new customer. Overall good impression, your coupon was a great idea, and I plan on doing business with you again.
Thank you,
David in North Richland Hills TX

Dear Mid Cities AC,
I have been a happy customer since 2005. Each spring and fall, a courteous and knowledgeable technician comes to my home and performs maintenance on my heating/ac unit. They are always on time and do a thorough job. One tech gave me advice on how to save money by installing a digitl thermostat on my own. Last year in July when it was super-hot my AC started leaking after 5pm. I called in and a tech was at my home within 90 minutes! I was so impressed and thankful. You have earned a lifetime customer.
Thank you,
Tricia in Hurst TX

Bill & Company:
You guys are the very best!
Thank you for the excellent and above all, honest service over many years, and, now, installing our entirely new system! Mike and Leon do excellent work and did all that complicated installation in only one day and it works perfectly! Thank you as always, and expect many more referrals from Kathy & I in the future.
Best regards,
Doug & Kathy in Bedford TX

I just wanted to thank you for your great service. Yesterday the fan motor went out on my air conditioning unit. I called 2 other service companies and with one I had to leave a message & the other said they would call right back & didn't. I called you and got a person right away. They checked while I was on the phone and sent a repair person out right a way. He worked until...I think at least 9:00pm and my air conditioner is working great today. I work in a customer service environment myself...so I could not resist letting you know I was very impressed.
Thanks,
Robbie in Euless TX

When my unit quit working the temp was in high ninety, called several people to fix my unit, everyone said it would be 5 days even though my wife is terminally ill on hospital bed in house. I called Mid-Cities and told them my situation they came out & had my own unit working some what in three hours. 3 days or 4 days later they put in my new unit. Everyone from office to technicians to installer was great.
Thanks,
Tommy in Hurst TX

My overall experience with this contractor was very good. I had two other contractors give me quotes prior to Mid-Cities coming out. One was an American Standard dealer, the other was not. Both of the other contractors tried to sell me more system than I needed. Mid-Cities was honest with me about my needs & gained my trust.
Jerry in Euless TX

Very good service. They came on Sunday, Mother's Day, when our air conditioning went out and had it fixed that day.
Megan in Bedford TX